Harmony Hutch LLC Information & Policies
I appreciate your interest in visiting Harmony Hutch! Please read the following before booking, as there is information and policies regarding booking and visiting for services at Harmony Hutch LLC.
What is Harmony Hutch?
Harmony Hutch LLC is a holistic spa and beauty studio located on the first floor of 118 W. Main Street, Somerset, Pennsylvania. It is a solo-operated spa that can only accommodate one client at a time and is not a suitable location for children, animals, or large groups. There is parking along the street at the front of the building and a small parking area in the back. A private restroom is available upon request. A sitting area is provided in the main hallway if the shop doors are locked while working on other clients. In the event that the building doors are locked (usually, later evenings when the other businesses close in the building, as they tend to lock the doors for security reasons), just text or call 814-233-7109 to let someone know, and someone will unlock the door to let you in (usually if arriving early for an appointment in the later evenings).
Current Services Provided at Harmony Hutch:
Harmony Hutch provides various spa services (spa facials, nail services, lash and brow treatments, facial waxing, holistic services) that may change occasionally and in price. Massages are included in specific areas during facials, manicures, and pedicures, but we currently do NOT provide full-body massages.
How to schedule a service at Harmony Hutch:
Harmony Hutch has limited hours, with one operator opening hours randomly based on other employment outside the spa. Check out the online booking link to find out what is available and what services are desired. Services are available "by appointment only" and require reservations in advance. If you wish to schedule a service, the best method is to go to the website at www.harmonyhutch.com, go to the online booking link, choose what services you are interested in, and see what days and times are available. You will then have a client profile created. It must be known that Harmony Hutch uses the Fresha Booking system, which charges Harmony Hutch to send notifications for bookings and guarantees clients are given reminders appropriately for any bookings they make, so make sure correct emails and cell phone numbers are used when setting up your booking profile. Credit Cards are required to reserve any bookings (they are not charged to book a service).
Another way to book a service is to text the business cell at 814-233-7109.
The last method (typically taking longer) is to call the business cell, as there are no receptionists, and the owner may be involved with other employment that doesn't allow phone calls.
All these methods will still require a credit card to reserve any of the services booked. If a booking is scheduled without confirming with a credit card and someone else wishes to reserve at the same date & time with a credit card, they can claim that time, and the first unsecured booking may be removed.
Those using a Gift Certificate must still use a credit card to reserve appointments.
Clients will receive both text/email notifications when services are booked, 2 days before and on the appointment day (make sure that information is correct and that these notifications are checked).
PLEASE MAKE SURE TO READ OUR BOOKING/CANCELLATION POLICY FOR MORE INFORMATION.
Harmony Hutch LLC Booking/Cancellation Policy:
Harmony Hutch takes the time to prepare for your scheduled appointment before your arrival. Harmony Hutch understands that there are certain circumstances in which clients need to cancel appointments. When clients schedule and then cancel their appointments without giving enough notice, they prevent another client from being seen and losing income for the business to pay for expenses/wages. If you need to cancel an appointment, please reschedule online to a future appointment or contact Harmony Hutch ASAP by calling/texting 814-233-7109 (leaving a voicemail), emailing harmonyhutch@yahoo.com, or messaging us on our social media pages (PLEASE NOTE: Do not respond, text, or communicate through the Fresha booking text notification number, as Harmony Hutch does NOT receive these messages). If you are uncertain about making it to a scheduled appointment, we ask you to be safe and plan as much as possible by canceling outside of the 24-hour booked period or scheduling a later date/time. Late cancellations and Call/No Show situations will trigger the Fresha Booking system to charge the credit card on file 50% of the total booked services for that day and time. There are no refunds on these fees; however, under certain circumstances (inclement weather, illness, medical emergencies, traffic issues, or other uncontrollable circumstances), they may be forwarded to a future appointment or converted into a Gift Certificate (at the discretion of Harmony Hutch).
If Harmony Hutch LLC has to cancel appointments, clients will be contacted as soon as possible and permitted, without fees, to have their services changed to a future date and time. For the inconvenience, clients who use discount codes that may expire by the next appointment will be honored, and any clients paying full price for services will receive 5% off their next service (used within 6 months).
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If you encounter any issues with the Fresha booking system, please do not hesitate to reach out at our phone number, 814-233-7109. There have been reported incidents with booking issues with this software. Please save any emails, screenshots, or whatever to forward to Harmony Hutch so any booking issues can be submitted to Fresha for review.
No Call/No Show:
New clients are advised to arrive 15 minutes before a scheduled service to complete forms, and returning clients are advised to arrive on time. Any late arrivals may result in service times being managed to fit into the allotted time so that the next client service can begin on time. The listed phone number on file will be contacted for clients who are 10 minutes late to inquire about their status. Harmony Hutch reserves the right to refuse service to clients who are 15 minutes or more late and are subject to be charged 50% of the scheduled service for that time with no refunds; however, it may be permitted for uncontrollable/unexpected circumstances (at the discretion of Harmony Hutch) to be forwarded to a future appointment or applied to a Gift Certificate. If clients do not show up or contact Harmony Hutch promptly (within 12 hours), they will forfeit their fees, with none being forwarded.
THERE ARE NO REFUNDS ON E-GIFT CARDS/GIFT CERTIFICATES
The "Good Faith Foward" Policy:
The "Good Faith Forward" policy is for clients who have an uncontrollable situation that results in a late cancellation or a No-Call/No-Show and who have contacted Harmony Hutch as soon as possible to notify the business of what has happened. Though we will not ask for personal details, we understand that there are circumstances that prevent clients from being able to attend services. The Fresha Booking system will charge credit cards on file a fee of 50% for all services booked at the time of a late cancelation (within 24 hours) and No-call/No-show clients. With contact from a client, Harmony Hutch may permit fees to be forwarded to a future appointment or transferred into a Gift Certificate (for circumstances outside of the client's control). Harmony Hutch may refuse to forward fees for clients with a recurring history of canceling late or for No-call/no-shows. Forwarded fees to future appointments that are consecutively canceled and rescheduled may result in a loss of the fees after three consecutive cancellations, regardless of being outside the 24 hours of the scheduled appointment. Unexcused circumstances that may result in a loss of fees, like forgetting an appointment (which Harmony Hutch pays for notifications), not feeling like coming, changing plans, not arranging proper sitters, not having transportation, not having the money, schedule changes (unless the client has good communication in advance with Harmony Hutch about job schedules being varied), or something resulting in irresponsible planning on the clients end, are just some examples of what may cause a loss of fees without being forwarded or transferred to Gift Certificates. The decision of what fees may or may not be forwarded is at the discretion of Harmony Hutch.
REFUSAL OF SERVICES:
Harmony Hutch LLC reserves the right to refuse service to anyone at any time. However, someone will rarely be denied services. Circumstances that may result in refusal of services are:
*Harassment of clients against Harmony Hutch LLC, its employees, or its other clientele.
*Damage to property
*Refusal to complete waivers/forms
*Minors (age 17 years and under) not being accompanied by a legal guardian,
*Credit Cards not being confirmed for reservations that cannot be charged fees for late cancelations, no-call/no-show situations, or completing service payments when no other payment types are available (unpaid services may result in contact with law enforcement).
*Clients who continually show bad booking habits (late cancellations and/or no calls/no-shows) more than once in a short period or often.
Please Note: Any client who owes late cancelation fees or no-call/no-show fees and holds an E-Gift Card, Gift Certificate, or forwarded fees are subject to being voided to cover unpaid fees or may have to be given to someone else to use.
Harmony Hutch Gift Certificates:
As we have mentioned, there are no refunds for gift certificates. Some people may ask to exchange service-specific Gift Certificates for dollar-value amounts for other services or retail. Harmony Hutch may be able to change services at request. Some gift certificates hold no dollar value (as they were donated) or may have some dollar value to use in consideration for exchanged services. Gift Certificates with dollar values that expire could be used beyond the expiration date; however, they will be reduced by $5 each month after the expiration date for each month beyond the expiration date. Any Gift Certificates with no dollar value will expire after the expiration date.
Other information:
To receive discount codes and essential information for Harmony Hutch, please read emails, sign up for our mailing list on our website if you have never booked a service, accept email subscriptions, or "Like" and "Follow" our Facebook business page. We usually provide great deals to current clients who receive emails and those who have never booked a service who interact with our social media posts.
Positive feedback and reviews are encouraged to help us understand what services you enjoyed and provide input for others to visit. If you want to leave a negative review, please get in touch with us first to let us know what happened and how we can correct the issue. When a service is completed, we can receive reviews on Google, Facebook, and through Fresha (Online Booking).
We accept cash, cards, and gift certificates only. A 2.9% fee for debit/credit cards will be added to cover processing fees for on-site card checkout purchases (we use Square as our card processor). When booking online and using your card to reserve your appointment, Harmony Hutch can check out services (no retail) with that card placed with the booking at the end of the service without needing to take any additional fees. Cash is accepted on-site. If using cash or Gift Certificates, we can pay out without charging the card, but a Credit Card is still required when booking to ensure clients can be committed to a date/time booked (this is for the 24-hour Cancelation & No Call/No Show Policy that is in place).
Clients who book regularly or have multiple visits and good booking history, attend their services as scheduled, and communicate effectively with their technicians are usually our higher priority to provide extra special service deals and highly requested service dates/times over new clients for whom we haven't developed a mutual client/business relationship.
Harmony Hutch understands that not all businesses operate similarly for various reasons and may not match all current or new client expectations. The nature of our business makes these terms/conditions/policies as straightforward as possible for anyone wishing to receive services from Harmony Hutch so clients know what to expect to prevent upsets with the company's operations. These policies may be changed as needed at any time for any reason.
If you have any concerns or problems that need to be addressed with Harmony Hutch, please do so ASAP so the problem can be remedied. Document any of your concerns with photos and notes to better assist with addressing any issues you may have that can be shared with Harmony Hutch.